Refund/Exchange Policy

Refund/Exchange Policy

At Orchin, we’re all about making your experience smooth, simple, and hassle-free. We’ve designed our refund/exchange policy to ensure you’re thrilled with your purchase. Here’s everything you need to know about refunds and exchanges.  

 

Exchange Policy  

We’re happy to offer exchanges within 5 days of delivery under the following circumstances:  

  • 1. Defective or Damaged Products
    If your product arrives defective or damaged, please reach out to us within 7 days of receiving it.
  • 2. Size Exchange
    If your t-shirt doesn’t fit just right, you can exchange it for a different size.  
  • 3. Handmade Embroidery 
    Please note that our tees are hand embroidered, making every piece unique. Small imperfections or variations in embroidery are part of the charm and not considered defects.  

 

Exchange filling: Click here to raise exchange request

Cancellation Policy  

Changed your mind? No problem! You can cancel your order within 6 hours of placing it.  

  • Email Pawan at returns@orchin.in with your order details.  
  • After 6 hours, cancellations will not be accepted, as your order will already be in process.  

 

Refund Policy  

  • Refunds are allowed within 7 days of delivery.
  • Shipping and handling fee will be deducted for refund to source requests.
  • Refund to bank account/upi are not allowed for COD orders but will get store credits as refund with which you can buy any upcoming products.

Click here to raise refund request.


Need Help?  

We’re here to assist you! If you have any questions about returns, exchanges, or cancellations, reach out to Pawan anytime at returns@orchin.in  


At Orchin, we believe in keeping things simple and fair because life’s too short for complicated policies.

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