Last updated: 14 October 2026
Exchanges
We exchange standard (non-personalised) pieces within 7 days of delivery. The piece must be unworn, in its original packaging, with the hang tag intact.
- Size exchange. If it doesn't fit, we'll swap it for another size at no charge.
- Damaged or defective. Tell us within 7 days of delivery, with photos. We'll replace it.
Refunds
We don't offer refunds on standard orders. The exception is when we can't complete your exchange or replacement because the stock is gone. In that case we refund you in full to your original payment method, with no shipping or hidden charges. For cash-on-delivery orders, the refund is issued as store credit.
Personalised pieces
Once you approve your design, the piece is made only for you, so we can't accept returns. If the size is wrong, we'll re-embroider your design onto a new tee at 30% of the original order cost. If it arrives damaged or defective, we'll replace it at no charge.
Handmade embroidery
Every piece is embroidered by hand. Small variations in stitching are part of the work and are not defects.
How to request an exchange
- Write to ocho@orchin.in or WhatsApp +91 94667 14794 with your order details and, if the piece is damaged, photos.
- Keep the hang tag and original packaging.
- We arrange a pickup through our courier partner.
- We dispatch your replacement within 24-48 hours of pickup.
Cancellations
Only cash-on-delivery (COD) orders can be cancelled. You can cancel a COD order within 6 hours of placing it. Email ocho@orchin.in with your order details. After 6 hours the order is already in process and can't be cancelled. Prepaid orders can't be cancelled once placed.
We reply within 24 hours, excluding holidays.